Simairport gate agent desk not fast enough

In an internal memo to employees that was viewed by TPG, Tori Forbes-Roberts - the airlineРІР‚в„ўs VP of reservations sales and customer care - asked agents to volunteer to come back to work. It seems that the current call center issues are related to a staffing shortage, after the carrier asked agents to take a leave of absence in an effort to control costs. If you arenРІР‚в„ўt able to reach an agent through the UK or US group line, thatРІР‚в„ўs an option to consider as well. I was also able to get the option of a call-back when calling the regular reservations line, 1-80, by selecting the option to make a new reservation and providing an origin, destination and flight date the very next day. While agents are dedicated to assisting customers traveling in a party of 10 or more, I spoke with a very friendly group reservations agent who was more than willing to assist with an individual reservation. Members of our team were able to get through without any wait at all by calling one of DeltaРІР‚в„ўs international reservations numbers РІР‚вЂњ such as for the UK РІР‚вЂњ or by calling its number for group reservations.

Luckily, weРІР‚в„ўve landed on a few workarounds, that even work for non-elites. TPGРІР‚в„ўs Zach Griff, meanwhile, was offered a call-back time of 50 minutes when calling his elite number, even though he didnРІР‚в„ўt enter his SkyMiles number, so itРІР‚в„ўs clear that РІР‚Сљyour mileage may varyРІР‚Сњ here. Several TPG colleagues continue to hear the same message when they call, though Delta Platinum and Diamond elites on the team have been able to request a call-back, with wait times of between 42 minutes and two hours. If you need to travel within the next week, please try your call again later, or message us from /needhelp or by clicking the РІР‚СљMessage UsРІР‚Сњ button in the РІР‚СљMoreРІР‚Сњ section of the Fly Delta app. I do think needing 4 boarding desks is a bit much, this should probably be tweeked, I'd like to be able to board passangers with 2 or 3 boarding desks max, anything more seems excessive.Have you been able to reach via phone this week?Р”Р„s for Delta, IРІР‚в„ўve made many attempts to contact the airline myself, most of which resulted in the following prerecorded message:Р”Вue to extremely high call volume, we are unable to answer your call. It gets frustrating, but it is possible to get through a days schedule with no cancellations. That and making sure everybody gets through ticketing and security as quickly as possible. Check your gate queue just before loading starts and make sure it is long enough-no bunching at entrance to the queue since that slows loading. For 787 and larger I leave a 2 1/2-3 hour window at a minimum. 737s and smaller can get out with a smaller window, but be careful. Give 707s and 767s at least a two-hour window between flights (i.e., two hours between scheduled departure and next arrival at gate). I don't accept flights for 747s or A380s for now-loading time is just too long. Here are my work-arounds: I use 3-4 gate agents for 737s or smaller, 4 for 707s, 4-5 for 767s, and 6 for 787, A350 and 777. The game gives only 30 minutes for loading and that is not long enough for 707s and larger. Originally posted by rkelly17:Yes, loading is slow and the bigger the plane the later they leave.

Simairport gate agent desk not fast enough